Beta Feedback & Known Issues (CaseClock)

Thank you for testing CaseClock. During beta, feedback is the product.

This page is the fastest way to:

• report a bug or confusing workflow
• share feature requests
• see known issues and workarounds

If you’re just getting started, go here first:

https://caseclock.ai/support/get-started

How to send feedback (fastest)

Option 1: In-app feedback (preferred)

Use the in-app feedback option whenever possible.

Option 2: Web-form submission

Use our web-based feedback form: https://feedback.caseclock.ai/

Option 3: Email

Send feedback to: support@caseclock.ai

Subject line suggestion:

“CaseClock beta feedback — [bug / friction / feature]”

The “perfect bug report” (copy/paste)

Please include:

• Device + OS: (e.g., iPhone 15 iOS 17.3 / Pixel 8 Android 14)
• What I was trying to do:
• Steps to reproduce: (1…2…3…)
• What I expected:
• What happened instead:
• Matter/client name: (if relevant)
• Screenshot / screen recording: (if possible)

Even a short note helps:

• “I got stuck at ______”
• “I expected ______ but it did ______”
• “This would be 10x better if ______”

What we’re especially looking for in beta

1) Onboarding friction

• What slowed you down during install/sign-in?
• Did anything feel unclear or overly complicated?

2) Time capture flow

• Was it easy to record?
• Did the draft output look reasonable?
• Was review/editing fast enough?

3) Matter/client selection

• Could you find the right file quickly?
• Did you ever feel forced into too many taps/search steps?

4) Sync/export reliability

• If you use Clio: did entries appear as expected (after sync)?
• If you use CSV: did export/import work with your system?

Known issues (beta)

We’ll keep this section updated as we discover issues and ship fixes.

A) Clio sync is not instant

• Sync typically runs about every ~5 minutes.
• If something doesn’t appear immediately, wait a few minutes and check again.

Workaround:

• Capture the entry now; update matter/client details once the item appears.

Clio details: https://caseclock.ai/support/clio-sync-expectations

B) Missing matters/clients (occasionally)

Sometimes a matter/client may not appear right away after connecting Clio.

Workaround:

1. Wait ~5–10 minutes
2. Confirm connection in Settings → Integrations → Clio
3. Reconnect Clio if needed
4. Email support with the matter/client name + screenshot

C) Closed/older matters

Depending on current sync scope and how your Clio is configured, some closed/older matters may not show immediately.

Workaround:

• Capture the time entry and adjust the matter assignment later.
• If you need the matter urgently, email support with the matter name.

D) Draft output style varies

Draft formatting may vary depending on how you describe tasks.

Workaround:

• Keep dictation short: action + topic + matter/client label
• If you want a specific format, send us one example of your preferred style (redacted if needed)

Sample examples: https://caseclock.ai/informational/sample-day-with-caseclock

E) CSV import differences across tools

Different billing/PMS tools accept different CSV formats.

Workaround:

• Export from CaseClock and tell us the tool you import into.
• We’ll help map columns and provide a template.

CSV guide: https://caseclock.ai/support/csv-import-export-guide

Feature requests (what to send us)

If you’re requesting a feature, please include:

• what you were trying to accomplish
• how you do it today (your current workflow)
• what “success” looks like
• how often you’d use it (daily / weekly / monthly)

Beta roadmap (public, high level)

Now (beta priorities)

• Reduce onboarding friction
• Improve matter/client selection speed and clarity
• Improve reliability messaging and error handling (especially around sync timing)
• Polish review/editing flow

Next

• Better support for edge cases (e.g., older/closed matters where possible)
• More customization of entry formatting
• Stronger non-Clio templates and mappings

Later

• Expanded integrations and workflows
• Reporting / dashboards (firm-level visibility)

Quick links

• Get Started: https://caseclock.ai/support/get-started
• Quick Start: https://caseclock.ai/support/quick-start
• FAQ: https://caseclock.ai/support/faq
• Clio Sync Expectations: https://caseclock.ai/support/clio-sync-expectations
• CSV Import/Export Guide: https://caseclock.ai/support/csv-import-export-guide
• Sample Day: https://caseclock.ai/informational/sample-day-with-caseclock
• ROI Calculator: https://caseclock.ai/roi

One last ask

If you can, please answer these two questions after you’ve tried CaseClock twice:

1. Did it save you time vs your normal process?
2. What would make you use it every day?