CaseClock — lawyer-controlled billing assistant for lawyers

Support

Frequently asked questions

CaseClock is a lawyer-controlled billing assistant: tell it what you did, and it prepares a review-ready time entry for you to approve. It helps you capture billable work quickly — especially the small items that are easy to forget — then review and sync or export into your existing workflow.

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Getting started

Four steps, two or three minutes

  1. 1

    Install CaseClock on the devices you want to capture from — the platform page has the Mac and Windows desktop recorder and both mobile apps.

  2. 2

    Sign in with your work email. CaseClock emails you a six-digit code — there is no password to set.

  3. 3

    If you use Clio, open the web app, go to Account → Clients and Matters and choose Connect Clio. If you use another system, import your client and matter list via CSV instead.

  4. 4

    Record one real entry, then review the draft, edit if needed, and sync to Clio or export via CSV.

Example recording. Plain English is fine: “0.2 hours — call with client re settlement options — Smith matter”

How CaseClock works →Desktop guide →Printable quick start (PDF) →ROI calculator →

Product basics

What is CaseClock?
CaseClock helps lawyers capture time faster using voice notes that become draft time entries you can review and send to your billing system (Clio) or manage via CSV workflows.
Is CaseClock a practice management system?
No. CaseClock is designed to work with your existing system — especially Clio — rather than replace it.
Do I have to use voice?
No. Voice is often the fastest method, but the key is that CaseClock creates a reviewable draft and you stay in control. Use voice when it is convenient; edit as needed before sending.
Does CaseClock automatically bill clients or post entries without approval?
No. CaseClock produces drafts and you review and approve before anything is sent to your system of record.
How do I sign in?
Enter your work email and CaseClock emails you a six-digit code. There is no password and no separate account creation step inside the apps — if you do not have an account yet, request access first. Your region is resolved automatically from your email address, so there is nothing to choose.
What is the smallest entry worth capturing?
Many firms bill in 0.1 increments (6 minutes). Capturing even a single 0.1 you might otherwise skip can compound over time.

How lawyers use CaseClock

You can use CaseClock in whatever way fits your day. These are the most common patterns.

In-the-moment capture

Use it right after a call, email, review, or meeting — before the context fades.

"0.1 — email to client re next steps — Jones matter"

End-of-day recap (batch capture)

If you prefer batching time entry, record a short recap at the end of the day.

"Today: 0.2 reviewed disclosure, 0.1 email re revisions, 0.3 call re settlement strategy — Smith matter"

Drive-home, or last-mile capture

For the "I remembered two things while leaving" moment. Record the items you did not enter yet, then review quickly later.

Bookmarking when interrupted

If you are pulled away mid-task, record a quick bookmark so it does not disappear from memory.

"Bookmark: drafting demand letter, paused at damages section — Patel matter"

Mac and Windows

The desktop recorder

Is there a desktop app?
Yes. The CaseClock desktop recorder runs on macOS and Windows and is downloaded from the platform page. It records with a global keyboard shortcut — Cmd+Shift+R on macOS, Ctrl+Shift+R on Windows — so you can capture time without leaving whatever you are working in.
Where does the desktop app live once it is running?
On Windows it sits in the system tray; on macOS it is a menu bar item rather than a Dock icon. Closing the recorder window does not quit the app — it hides it. To actually quit, use "Quit CaseClock" from the tray or menu bar.
How do I tell which version of the desktop app I am on?
Open Settings from the gear icon and look under APP UPDATES. The version string there is the reliable way to check. If you are on an older build, the most dependable way to get current is to download a fresh copy from the platform page and install over the top rather than waiting for an automatic update.
Windows warned me about the installer. Is that expected?
Yes, you may see a Microsoft SmartScreen warning on a new release. The installer is genuinely code-signed by CaseClock Inc. SmartScreen reputation attaches to each specific file, so a recently published build can be flagged before it has accumulated one. Choose "More info" and then "Run anyway", and check the publisher reads CaseClock Inc.
How long can a single recording be?
Twenty minutes. The recorder warns you as you approach the limit and saves automatically when it is reached, and you can add more to the same entry afterwards.

Clio integration

How does the Clio connection work?
You connect via Clio authorization from the CaseClock web app: go to Account, open the Clients and Matters pane, and choose Connect Clio. Once connected, CaseClock pulls the relevant matter and client context and can send approved time entries back to Clio.
How often does CaseClock pull updates from Clio?
Sync is not instant. It runs about every five minutes.
I connected Clio but I cannot find a matter or client. What should I do?
Wait a few minutes, since sync is not instant. Then confirm you are still connected in the web app under Account, in the Clients and Matters pane, and reconnect Clio if needed. If it still is not there, send support the matter name, what you expected to see, and a screenshot if possible.
What about closed matters?
Closed matters are shown, not hidden. A matter that Clio reports as closed is still listed and you can select it by hand. What changes is that CaseClock will not choose a closed matter automatically when it drafts an entry, and an entry on a closed matter cannot be exported to Clio — reopen the matter in Clio, or move the entry to an open one, before exporting.
Why might hourly rates look wrong?
In Clio, rates can be set globally and sometimes overridden at the matter level. Check whether the matter has a custom rate or override in Clio, and send support the matter name along with the rate you expected versus what you saw.
What information is most helpful when reporting a Clio issue?
The matter name and client name if relevant, what you expected to see, what you actually saw, a screenshot if possible, and your device model and OS version.

Using CaseClock without Clio

Can I use CaseClock without Clio?
Yes. You can capture entries in CaseClock and use CSV export and import to move them into your billing or practice management tool.
I have an existing client and matter list — do I have to set it up manually?
No. Use the free CSV Normalizer to convert your existing client and matter export from any system into the CaseClock format in minutes. Everything runs locally in your browser, and nothing is uploaded.
What if my billing system needs a different CSV format?
Tell us what system you use and we will help you map columns and provide a template. This is common and usually quick to fix — email support@caseclock.ai.

Privacy and security

Does CaseClock listen all the time?
No. CaseClock records only when you press record.
Can I review and edit before anything gets sent to Clio or exported?
Yes. Review and approval is a core part of the workflow. Nothing is submitted without your explicit action.
Where is my data stored?
In your region. Canadian workspaces are served by Canadian infrastructure and United States workspaces by United States infrastructure, and your stored workspace data stays in its region. AI processing, including voice transcription, currently runs on Microsoft Azure OpenAI in the East US 2 region in the United States for all accounts. Your region is resolved from your email address when you sign in.

Trial and pricing

How long is the free trial?
Forty-five days, with no credit card required and no automatic charges.
Where is CaseClock available?
CaseClock is currently available to law firms in Canada and the United States. A United Kingdom launch is planned, and UK-based firms are welcome to join the interest list. Join the interest list.

What does it cost after the trial?

Early adopter — until 31 December 2026

$29 USD/month

or $19 USD/month billed annually

From 1 January 2027

$69 USD/month

or $59 USD/month billed annually

Per user. Prices exclude tax. Applicable state and local taxes may apply. Contact us for firm-wide, multi-user, or enterprise pricing — any change in access is presented clearly before it takes effect.

Full pricing details →

Troubleshooting

The drafted entry is not in the style I want.
Tell us what "perfect" looks like for your firm. If you share two example time entries, redacted if needed, we can tune guidance and improve output quality. Email support@caseclock.ai.
Clio does not look updated.
Sync typically runs about every five minutes. If it still looks wrong after waiting, check the connection status in the web app under Account, in the Clients and Matters pane, try disconnecting and reconnecting Clio, and contact support with the matter details and a screenshot.
The app stopped uploading my recordings.
Your recordings are saved locally and will upload when the app can reach CaseClock again, so nothing is lost while you sort it out. The most common cause is an expired session: sign in again from the app. On desktop, confirm you are on a current version in Settings under APP UPDATES.

Support and feedback

We read everything — bugs, friction points and feature requests all help. Email support@caseclock.ai, or use the feedback tab in the mobile app.

When reporting an issue, please include

  • Device model and OS version
  • What you tried to do
  • What you expected
  • What happened instead
  • A screenshot or screen recording if possible

Ready to try this in your workflow?

Request workspace access or book a support call if you have questions about setup.

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