Support
Support Hub
Get help with setup, Clio, CSV workflows, billing examples, and common questions.
Help Topics
Getting Started
Download the app, choose your setup path, and capture your first entry.
Clio
Connect CaseClock to Clio and sync approved time entries.
CSV & Imports
Export to any practice management system via CSV or use the normalizer tool.
Billing Workflow Examples
See how lawyers capture and review time entries in real practice scenarios.
Security & Policies
How CaseClock protects client data and supports lawyer confidentiality obligations.
Support Articles
CSV Import/Export Guide (Using CaseClock without Clio)
This guide provides CaseClock users with step-by-step instructions on how to export time entries in CSV format and import them into billing or practice management systems. It aims to streamline the billing workflow for users who do not utilize Clio, ensuring accurate time tracking and efficient data transfer.
A Sample Day with CaseClock (What to say + when to say it)
This guide provides practical examples for lawyers on how to effectively capture time using CaseClock. Aimed at beginners, it outlines four common workflows for recording tasks, helping users avoid missed entries and streamline their time management processes.
Syncing with Clio
This guide explains how to connect Clio to CaseClock, detailing sync timing, troubleshooting common issues, and best practices for managing client and matter data. It is intended for CaseClock users and aims to help them efficiently integrate and utilize their timekeeping workflow with Clio.
Release Notes & Product Updates
This guide provides CaseClock users with essential information on how to report bugs, share feedback, and view known issues during the beta phase. It outlines steps for effective communication and includes workarounds for common problems, enabling users to enhance their experience with the app.
Frequently Asked Questions
Common questions and answers for CaseClock users covering installation, quick start, Clio integration, CSV workflows for non-Clio users, privacy, pricing, and troubleshooting.
Export clients and matters for CaseClock (CSV guide)
A practical, completion-first guide to exporting a clean CSV of active clients and matters from common legal practice management systems, so CaseClock can validate time entries during onboarding.
How to Import Clients & Matters into CaseClock (via CSV)
This guide explains how to import clients and matters into CaseClock using CSV files. It is designed for users who want to bulk upload their client and matter information, enabling them to easily manage time entries within the app.
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