Support
Support Hub
Get help with setup, Clio, CSV workflows, billing examples, and common questions.
Help Topics
Getting Started
Download the app, choose your setup path, and capture your first entry.
Clio
Connect CaseClock to Clio and sync approved time entries.
CSV & Imports
Import and export data to and from any practice management system via CSV, directly in CaseClock.
Billing Workflow Examples
See how lawyers capture and review time entries in real practice scenarios.
Security & Policies
How CaseClock protects client data and supports lawyer confidentiality obligations.
Billing System Export Guides
Get your data into CaseClock.
Step-by-step instructions for exporting client and matter data from your current practice management software.
Universal CSV Workflow
Import client and matter data from any billing system using CSV.
Clio
Direct Clio integration — no CSV needed. Sync in one click.
Cosmolex
Export your matters from Cosmolex and import into CaseClock.
Dye & Durham (Unity)
Step-by-step export and import for Dye & Durham Unity users.
FileVine
Export client and matter data from FileVine for CaseClock import.
MyCase
Export and import your MyCase client list and matters.
PCLaw
Export client and matter data from PCLaw for CaseClock import.
PracticePanther
Export and import your PracticePanther client and matter data.
Support Articles
Frequently asked questions
Installing on desktop and mobile, signing in, connecting Clio, using CaseClock without Clio, privacy, trial and pricing, and what to do when something looks wrong.
What to expect from Clio sync
How the Clio connection works, how often it refreshes, and what to check when a matter or client is not where you expect it.
Export your clients and matters
What to export from your practice management system before importing into CaseClock: which fields, which matters, what to leave out, and how to check the file.
Import clients and matters via CSV
The exact seven-column format, the values Jurisdiction and Law Practice Area accept in each region, and how to fix an upload that fails.
CSV import and export guide
Using CaseClock alongside a billing system it does not sync with directly.
Have a question? Contact Support